Deliva Group

Operations Command Centre

Orders today184+12.6%
Active orders317 awaiting pickup
Online riders4211 available
GMV todayTZS 8.4M96.2% paid
LIVE MAP

Dar es Salaam operations

42 riders • 31 active deliveries

EXCEPTIONS

Needs attention

3 deliveries running late
2 orders awaiting rider > 10 min

Live Order Queue

OrderMerchantCustomerStatusAreaTotal
LIVE DISPATCH ENGINE

Dispatch Control

Zone-aware pricing, rider recommendations, SLA monitoring and dispatcher overrides.

Unassigned1Ready queue
Available riders2Auto-assign eligible
Late deliveries1Requires action
Active surge1.15×Masaki evening peak
ORDER QUEUE

Assignment recommendations

RIDER AVAILABILITY

Eligible fleet

DELIVERY ZONES

Coverage & pricing

EXCEPTIONS

Operational exceptions

3 open
PRICING RULES

Peak & surge controls

RuleZoneTypeMultiplierScheduleStatus

Customers

Persistent customer accounts, addresses, order history and support context.

Merchant Management

Create, update, activate, pause and manage branches through the merchant API.

RIDER OPERATIONS

Rider Command Centre

Onboarding, compliance, availability, performance, incidents and delivery evidence.

Open dispatch
Total riders—Registered fleet
Approved—Compliance cleared
Available now—Dispatch eligible
Pending onboarding—Needs review
COMPLIANCE

Document expiry

— verified documents expire within 30 days.
SAFETY & SUPPORT

Open incidents

— rider incidents require operational review.

Fleet performance & compliance

90-day scoring
RiderStatusZoneScoreOn-timeOnboardingNext expiry

Homepage

Hero, service blocks and featured merchants.

Social Media

Facebook, Instagram, LinkedIn and TikTok URLs.

Delivery Zones

Coverage radius, distance fee, minimum fee, SLA and service limits.

Communications Hub

SMS, email, push and WhatsApp-ready providers, templates, queues and campaigns.

Manage communications
CMS MANAGEMENT

Insights

TitleCategoryStatusPublishedActions
How DELIVA reduces last-mile frictionOperationsPublished28 Aug 2026
Merchant growth through delivery dataCommercePublished24 Aug 2026
PAYMENTS & TREASURY

Finance Command Centre

Payment providers, wallets, refunds, settlements, payouts and reconciliation.

Collected todayTZS 8.1M96.2% success
Merchant payableTZS 14.8MAvailable / pending
Rider payableTZS 4.2M58 riders
Refund exposureTZS 286K7 requests
PROVIDERS

Payment methods

7 active
ProviderChannelModeStatus
REFUNDS

Refund control

4 original-method refunds awaiting provider processing
3 customer-wallet refunds ready for approval
PAYOUT BATCHES

Merchant & rider payouts

BatchTypeTotalItemsStatus
RECONCILIATION

Provider matching

Compare internal paid transactions with provider settlement statements and isolate missing, duplicate or amount-mismatch items.

Matched99.4%VarianceTZS 48,000Exceptions3
WALLET LIABILITY

TZS 6.7M

Customer credits and rider earnings are maintained in double-entry-like wallet transaction ledgers with immutable balance-after snapshots.

LOYALTY & CUSTOMER CARE

Customer Experience Command Centre

Manage loyalty, promotions, referrals, reviews, issue queues and customer refund requests.

Loyalty members8,420Active rewards accounts
Points liability2.8MOutstanding points
Open issues143 high priority
Average rating4.7Merchant + delivery
PROMO CODES

Active campaigns

WELCOME10 · 10% off · max TZS 5,000
DELIVA3000 · TZS 3,000 off · min TZS 25,000
CUSTOMER CARE

Issue & refund queue

6 delivery issues awaiting support
4 customer refund requests pending finance review

Reports

Orders, GMV, delivery quality, merchant settlements and rider performance.

Site & System Settings