Deliva Group
Communications Command Centre
NOTIFICATIONS & ENGAGEMENT
SMS, Email, Push & WhatsApp-ready
Centralized transactional, operational, CRM and marketing communications with queueing, retries and delivery evidence.
Queued—Awaiting worker
Sent—Last 30 days
Delivered—Provider confirmed
Failed—Needs attention
CHANNEL HEALTH
AsynchronousProvider routing
EVENT ROUTER
Connected workflows
Order events → customer + merchant
Rider assignment → customer + rider
Payment confirmation → customer
Refund request → Support / Finance
CRM follow-ups → account owners
DELIVERY QUEUE
Recent notification activity
| Channel | Event | Recipient | Status | Attempts | Created |
|---|
CAMPAIGNS
Audience & campaign operations
| Campaign | Channel | Audience | Status | Recipients | Delivered |
|---|
DELIVERY SAFETY
Fail-open architecture
Order, payment, rider and CRM transactions commit independently. Notification delivery runs later through the communications queue and exponential retries.
CONSENT
Preference-aware delivery
Customer SMS, email, push and marketing preferences are respected. Suppression records override marketing campaigns without blocking essential operational events.